Effective Reference Work

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Date(s) - Thursday, May 5, 2016
All Day

Institute of Public Administration

Facilitators Julia Barrett & Bríd McGrath

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Database iconEffective Reference Work


This workshop looks at the changing and challenging area of providing and managing effective reference services in libraries.  It will cover trends in reference work, specific types of queries, key general and specific resources, the reference process and evaluating print and online resources. It will also look at how to use the information gathered in reference work to evaluate your service and plan to develop and improve the reference service you can provide for your users.   It is presented by  Bríd McGrath and Julia Barrett


9.30 Welcome and introductions

9.45 Trends and issues in reference work management (digital & face-to-face, ask-a-librarian / chat / email), changes in queries & responses) types of queries (directional, technical, reference, circulation, subject-specific / other) – number reducing, but complexity increasing, Ethical issues, publicising your service / labelling (Bríd)

10.15 Managing the reference query – reference interview, & answering queries, planning searches identifying sources, referral (Julia) (practical session)

11.15 Tea / coffee

11.30 General reference resources, print & online (Bríd)

12.00 Specific resources – Business, health, local history, academic queries, specific Irish resources (Julia) Children / teens, (Bríd)

13.00 Lunch

13.45 Evaluating resources, print & online (Julia)

14.10 Managing your resources – social bookmarking, logging queries (Julia)

14.30 Evaluating your reference service (Bríd)

15.00 Tea/coffee

15.15 Putting it all together: using your management information to plan, develop manage & market services; collection development policy (Bríd) (Practical session)

16.00 Questions and answers; evaluation



Bookings are closed for this event.

Terms & Conditions

Full refund for cancellations received two working days or more prior to course commencement. Cancellations received within two working days of the course commencement will not be refunded.