Skills for the Information Desk

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Date(s) - Monday, May 22, 2017
All Day

Institute of Public Administration

Facilitators Julia Barrett & Bríd McGrath

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Bamboozled by the ever-increasing mountain of information?

Confused by the proliferation of search tools?

This training course is designed for library staff who wish to improve their ability to answer users’ enquiries by:

  • learning how to establish the user’s ‘real’ question and to get to the right answer
  • learning how to plan their searches
  • understanding how to construct searches using relevant databases and the Internet

The course will be practical and participative. Participant numbers are limited to 18, to ensure individual attention.


  • 09.15 Registration
  • 09.30 Welcome and Introductions
  • 10.00 Effective Communication with users (Julia)
  • 10.45 Tea/Coffee
  • 11.00 Enquiry work and the reference interview (Julia)
  • 11.45 Planning searches (Bríd)
  • 12.45 Lunch
  • 1.30 Using Research Databases (includes practical) (Brid)
  • 2.30 Tea / coffee
  • 2.45 Searching the Web (includes practical) (Julia)
  • 4.00 Questions & answers; evaluation



Bookings are closed for this event.

Terms & Conditions

Full refund for cancellations received two working days or more prior to course commencement. Cancellations received within two working days of the course commencement will not be refunded.